faq

Q: Where can I buy HOODED STAFF?

A: Exclusively online at www.hoodedstaff.com or at the following 5 locations:

  • Heaven Budapest ( Fehérhajó u. 12-14, Budapest, Hungary, 1052 )
  • Rebels of Heaven (Bajcsy-Zsilinszky u. 13, Budapest, Hungary)
  • Rebels of Heaven, Arena Mall (Kerepesi u. 9, Budapest, Hungary, 1087)
  • Scoth&Soda, Westend City Center (Vaci u. 3, Budapest, Hungary, 1062)
  • Denim Factory (Budai ut 1, Gyor, Hungary, 9027)

Q: What is my size?

A: All our products are designed to be oversized and loose fitting. Depending on your preference choose either size 1, smaller or size 2, larger.  

Q: Do you do restocks?

A: Yes, you can sign up for our newsletter for updates on all restocks, promotions and releases.

Q: Can I track my order?

A: Yes. When your order is processed you will receive a confirmation email that contains your shipment tracking number.

A: Order tracking begins as soon as you place your order so it may take a few days for tracking services to update the location of your order

Q: How long does delivery take?

A: US and European deliveries take 3 to 7 days once shipped. Rest of the World  deliveries can take 7 to 10 days for delivery

Q: How much does shipping cost?

A: Shipping cost varies depending on the weight of the package and recipients location. To calculate your exact shipping cost refer to the store checkout page.

Q: Where is my order?

A:  If your order hasn't arrived when you were expecting it then please contact us at info@hoodedstaff.com.

Q: As a customer am I responsible for paying customs and taxes?

A: Duties and taxes are included in the price of the products.