privacy policy

The following privacy policy only applies to the customers of the HOODED STAFF web shop and to the users of its online services. The privacy of the information given to us is extremely important, and we treat it with great attention. Thus, all the information provided to us, will only be used under legal circumstances, upon your approval.

THE PROVIDER

DistributionOne Ltd.
1107, Budapest
Fogado u. 4 A/3
Hungary

Tax Number: 23310465-2-42
Privacy Policy Registration Number: NAIH-78396/2014
Email address: info@hoodedstaff.com
Phone Number: +36302191432


DATA STORAGE



The data you request is stored in the European Economic Area ("EEA"), but can also be processed in countries outside the EEA. Any transfer of personal data is carried out in accordance with applicable law. For non-EEA delivery, HOODED STAFF uses general contract terms and privacy restrictions for security reasons for countries with no approval by the European Commission.

DATA ACCESS

We will never sell or exchange your information to any third parties outside of HOODED STAFF for marketing purposes. Data transmitted to third parties will only be used to allow the service provided to you. The categories of third parties for each process can be found below.

What is the legal basis for processing? 

At each processing of your personal information, we will inform you that the transfer of personal data is based on a statutory requirement or is necessary to conclude a contract, and whether the personal data is mandatory and what is the possible consequences of refusing it.


What are your rights? 

Right of Access:  

At any time, you have the right to request information about all your personal data that we have stored. Contact HOODED STAFF via e-mail at info@hoodedstaff.com , including your contact information. 



Right to Portfolio:


When HOODED STAFF processes your personal information automatically by your consent, you have the right to request that your data be delivered to you or to another party in a structured, commonly used, machine-readable format. This only applies to the personal data you provide us.

Right of Correction:  


You have the right to ask for personal information to be corrected in case they are incorrect, including the right to fill in incomplete personal information. If you have an account at www.heavenbudapest.com, you can also edit your personal data on your account page.

Right to Cancel : 

You are entitled to cancel any of your personal information processed by HOODED STAFF at any time except in the following situations

  • there is a pending case with the Customer Service 

  • there is an open order that has not yet been delivered or has been partially shipped 

  • there is an unpaid debt to HOODED STAFF
  • has been suspected or proven to have misused our services 

  • in the last four years for the last three year or for deceased customers sold over the past year 
to third parties
  • credit worthiness has been negatively evaluated over the past three months 


If you have purchased any product, we keep your personal information linked to the transaction for accounting purposes.

Right to Object Against Processing:  


You have the right to object to the processing of your personal information that is in the legitimate interest of HOODED STAFF. We do not continue processing your personal information unless we can prove our legitimate interest in the process overriding your interests and rights or legal claim.


Right of Withholding: 


You have the right to limit the processing of your personal data in the following circumstances:

  • If you have an objection, on the basis of our legitimate interest in HOODED STAFF limits the processing of your data until the legitimate interest has been verified. 

  • If you claim your personal information is incorrect, we must restrict the processing of such data until the accuracy of personal data is verified. 

  • If processing is illegal, you may object to the cancellation of your personal data and instead ask for your personal data being restricted. 

  • If HOODED STAFF does no longer need your personal information, you must still keep it in order to protect your legal claims.

 

How can you exercise your rights? 


We take your privacy very seriously, and our devoted customer service staff will handle requests for these rights. You can contact them at info@hoodedstaff.com at any time.


Right to complain:  


If you believe that HOODED STAFF does not process your personal information properly, do not hesitate to contact us. You have the right to complain to a supervisory authority as well.


Privacy Policy Updates: 


We may need to update our Privacy Policy. You can access the latest version at any time on our website. We will always communicate significant changes in our Privacy Policy.

ONLINE SHOPPING


Why do we use your personal information? 


We use your personal information to process online purchases at HOODED STAFF, handle orders and returns via our online service, and send notifications for delivery or delivery issues. We use your personal information to manage your payments. We use your personal information for complaint handling and warranty related products. We use your personal information to identify you, to verify that you have completed the age for online shopping or to provide the third party with your address. We offer you different payment methods and analyze what payment alternatives are available, including your payment history and credit checks. 

What kind of personal information are we working with? 
We process personal information in the following categories

  • contact information such as name, address, e-mail address and phone number 

  • payment information and payment history 

  • credit card information 

  • delivery information

Who can access your personal data? 


We use personal information transmitted to third parties to provide the above-mentioned services; companies will certify your address, the communications agencies will send order confirmation, and the warehouse and distribution service providers will use them for delivery of the order. Payment service providers are used to process payments. Credit rating agencies check their identity and creditworthiness at debt consolidation firms.
Please note that host companies many have an independent right or obligation to process your personal information.


What is the legal basis for processing your personal data? 


Processing your personal information is necessary for HOODED STAFF to handle and deliver your order.


How long will your data be saved? 


Your data will be retained as long as you are an active buyer.


Automated decision making:


If you choose credit as means of payment, we evaluate your creditworthiness by an automated decision making system. Regarding the decision, you have the right to share your view with a staff member and challenge the decision.


DIRECT MARKETING


Why do we use your personal information? 


We use your personal information to send you promotional offers, information surveys, and invitations via email, text messages, phone calls, and postal mails.
To optimize your shopping experience, we will send you relevant information, recommended products, and personalized offers. All these great features are based on your previous purchases, what you clicked on and what information you shared with us.


What kind of personal information are we working with? 


We process personal information in the following categories

  • contact information such as email address, phone number and zip code 

  • childcare information (if provided) 

  • gender (if provided) 

  • what products and offers you clicked on 

If you have a HOODED STAFF account we will also process your personal information based on the following:

  • Name 

  • Address 

  • Age 

  • Purchase History 

  • How did you navigate and click on the site

 

Who can access your personal data? 


Data provided to third party serves only the purpose of the company's fulfillment of its obligation to service you; media agencies and technical suppliers to distribute physical and digital direct marketing materials. 
We will never share, sell, or exchange your data with any third parties besides HOODED STAFF for marketing purposes. 


What is the legal basis for processing your personal data? 


Your personal data processing is based on your consent to contribute to direct marketing. Marketing materials sent by post, including catalogs, are sent from legitimate interests.



Right to Understand Your Permission : 

You have the right to revoke your consent to process your personal information at any time or to object to direct marketing. If you do so, HOODED STAFF can not send you any further direct marketing offers or information based on your consent.
You can decide about direct marketing in the following ways:

  1. follow the instructions in marketing emails 

  2. edit your HOODED STAFF account settings

 

How long will your data be saved? 


We will keep your information for direct marketing until you revoke your consent. 
For e-mail marketing we will consider you an inactive customer if you have not opened an e-mail for within the last year. After this time your personal information will be deleted.


HOODED STAFF Account


Why do we use your personal information?


We use your personal information in order to create and manage your personal account at HOODED STAFF, to provide a personalized and relevant experience. We'll provide you with your order history and order details and we will be able to handle your account settings (including your marketing preferences). We also ensure that you can simply update information such as delivery or payment information. We also allow you to save products in your basket, we recommend you sizes and allow you to evaluate and comment on the products purchased from us.
In order to provide you the right product offer, HOODED STAFF processes your navigation and browsing data on our digital platforms (including our website and app), purchase history and product descriptions, and information provided to us through our account.


What kind of personal information are we collecting? 


We always process the email address and password you provide us when signing up for a HOODED STAFF account.


We process the following personal data upon creating an account

  • contact information such as name, address, phone number 
  • birth date 
  • gender

  • country 

  • account settings 

  • encrypted payment card information

We process the following personal data upon purchase

  • order history 

  • shipping information 

  • payment history

We also process cookies related to personal data in the following categories

  • click history 

  • navigation and browsing history

 

Who can access your personal data? 


Data provided to third parties is solely for the purpose of completing the above mentioned service obligations towards you. For web site optimization we work with website optimization agencies, and for product evaluation we use certain analytical tools.


What is the legal basis for processing your personal data? 


Processing your personal information on your account is based on your consent when you create your HOODED STAFF account.
Processing your personal information to provide the right product information is based on our legal interest.


Right to Undo Your Consent:


You may withdraw your consent to process your personal data at any time. When you do so, your account will be terminated and HOODED STAFF will not be able to provide you the above-mentioned services.


How long will your data be saved? 


Your data will be retained until you have an active account. 
You have the right to terminate your account at any time, and if you do so, your account will be terminated and will be considered inactive. We will keep your personal information if required by law or if there is an unresolved dispute between us. Once your account has been terminated, your data will be deleted.

The right to object to the processing of personal data:


You have the right to object to the processing of your personal data. This can be done here: info@hoodedstaff.com. Your account will then be deleted and we will no longer be able to provide you with a services mentioned above.


CUSTOMER SERVICE


Why do we use your personal information?

 
We use your personal information to handle your requests, complaints, warranty or product support and technical support via email, chat, phone, and social media. We may need to contact you if there is a problem with your order.

What kind of personal information are we working with? 


We can process any data you provide, including mandatory categories which are the following

  • contact information such as name, address, email address and phone number 

  • birth date 

  • payment information and payment history 

  • credit card information 

  • delivery information
  • account number 

  • all communications regarding your order

 

Who can access your personal information? 


Data transmitted to third parties will only be used to meet the above mentioned services provided to you. If you buy from Asia, your data will be forwarded to an external customer service agency.


How long do we store your data? 


Your data will be kept for up to a100 days in case of a phone call, e-mail or mail, while in a complaint case, your data will be stored for 12 months. In case of complaint that was handled in the store, your personal information will be stored for 2 years, except in the United States, where up to 5 years.

Right to Object Against the Processing of legal Interest: 


You have the right to object to the processing of your personal information that is in the legal interest of HOODED STAFF. HOODED STAFF does not continue processing your personal information unless we can prove our legal interests in the process overriding your interests and rights or legal claim.

What is the legal basis for processing your personal data?


Processing of your personal data is based on the legal interests of HOODED STAFF.


IMPROVEMENTS AND REPAIRS

Why Use Your Personal Information? 


Data is used to develop and improve our services, products and systems for all customers. For this purpose, we do not analyze the data collected at an individual level, but we process data in pseudonyms. This includes the analysis we use to make our services more user-friendly, such as simplifying the user interface, helping to streamline information, and to highlight features commonly used by our customers on our digital channels; and we are developing our IT systems to increase the security of our visitors and customers in general.
Analysis are also used to improve and continuously improve the logistics of goods by predicting purchases, inventories and deliveries, and allocate our resource capacity by scheduling purchases and deliveries, taking sustainability into account.
In addition, we use data to design new stores and to develop our product range.

What personal information are we using? 


We process personal information in the following categories if shared with us: 


  • account number 

  • birth date 

  • gender 

  • country 

  • account settings

We process the following personal information upon making a purchase: 


  • order history 

  • shipping information 

  • payment history

We also process personal information about cookies in the following categories: 


  • click history 

  • navigation and browsing history

Who can access your personal information? 


Data transmitted to third parties will only be used to provide the services detailed above. We use Web analytics companies to analyze the online behavior of customers online at a general level.

What is the legal basis for processing personal data? 


In order to develop and improve the processing of personal data, our services and products, it is based on our legitimate interest.
How long do we store your data? 
Your data will be retained until you have an active HOODED STAFF account.
Once your account or membership is terminated, your data will be deleted. 


Right to protest against data processing:


You have the right to object to the processing of your personal data at the info@hoodedstaff.com e-mail address. Your account will be deleted at this time and we will not be able to provide you with any services.


COMPLIANCE WITH LEGAL OBLIGATIONS

Why We Use Your Personal Information? 


We use your personal information to comply with legal regulations, court orders, and authorities' decisions.
This also includes collecting and verifying your personal data in accounting for compliance with accounting laws.

What sort of personal information do we process? 


We process the following personal data 


  • Customer number 

  • Order number
  • Name 

  • Delivery address 

  • Transaction amount
  • Transaction date

 

Who can access your personal information? 


We share your information within the HOODED STAFF company.
We share your personal information with IT companies that provide our accounting system.

 

What is the legal basis for the processing of personal data? 


Processing of personal data is necessary in order for HOODED STAFF to comply with its legal obligations.

 

How long do we store your data? 


Your data will be stored in accordance with the accounting rules in your country.

ABUSE AND CRIME PREVENTION


Why Use Your Personal Information? 


We use your personal data to prevent loss by observing the terms and detecting and preventing misuse of our services.
We use your personal information for video surveillance, for security reasons, to track events occurring in our stores, and to prevent and report any crimes.
We use our personal information to prevent and investigate online abuses, losses and fraud by analyzing online shopping behavior.

What personal information do we process? 


We process personal information in the following categories: 


  • contact information such as name, address, phone number and email address 

  • customer number 

  • video material 

  • order history 

  • delivery information 

  • payment history

Who can access your personal information? 


Data transmitted to third parties will only be used for the above purposes. We provide your data to companies for the purpose of making statements based on exceptions.
We can share offenses and fraud with insurance companies, legal representatives, or local or global law enforcement agencies to carry out investigations. Please be aware that organizations that provide your information have independent rights or obligations to process your personal information.

What is the legal basis for processing personal data? 


The processing of personal data in order to prevent abuse of our services is based on our legitimate interest.

How long do we store your data? 


Your data will be stored until we need to prevent and / or report potential fraud or other defects.
Videos are stored in accordance with local laws, but up to 30 days.

Your right to protest against data processing: 


You are entitled to object the processing of your personal information based on the rightful interests of HOODED STAFF at hoodedstaff.com. Your account will be deleted at this time and we will not be able to provide you with any services. "


COOKIES
Cookie is a small text file that is stored on the hard drive of a computer or mobile device and is activated at later visits. If you use our services, we assume that you agree to use such cookies.

How to use cookies? 


Permanent cookies are used to note your chosen home page and store your data when you select "Remember" when signing in. We use cookies to save your favorite products as well.
Temporary cookies are used when you start product filtering, or when you check whether you are logged in or when you have a product in your basket. 
We use both first and third party cookies to collect statistics and user data in aggregates, and customized analytics tools to optimize our site and provide relevant marketing materials.  
Cookies from some outside parties are set up on our pages and we do not control them. These are set up by social media providers such as Twitter, Facebook, and Vimeo, and are linked to how users share content on this site, as indicated by their respective icons.
We also use cookies from third parties that use cross-site tracking to provide marketing materials on other sites or channels.

What kind of personal information are we working on? 


We only link your cookie ID to your HOODED STAFF account when you're signed into your account .

Who can access your personal data? 


Data provided to a third party serves only the purpose of the company's fulfillment of its obligation to service you; with the analytical tool, we collect statistics for optimizing our page and present the relevant materials.

Who can access your personal data? 


Data provided to a third party serves only the purpose of the company's fulfillment of its obligation to service you; with the analytical tool, we collect statistics for optimizing our page and present the relevant materials.

How long will your data be saved? 


HOODED STAFF does not save personal information. You can easily delete cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies, see the "Help" menu. You can also block cookies or request a notification whenever your computer or mobile device receives a cookie. Attention! If you block cookies, you will not be able to take advantage of many benefits.